> Index: [llms.txt](https://hire.duaer.com/llms.txt). This employee: https://hire.duaer.com/ticket-triage.md

# Ticket Triage digital employee in Duaer

In Duaer, hire Ticket Triage: route one support message to a department with urgency and a short reason. Runs on Duaer’s model pool — hirers need no API keys.

## What Duaer returns

Structured triage: department (support|billing|sales|engineering|other), urgency (low|medium|high|critical), and a one-sentence reason.

## Input

Paste one customer support message (plain text). Optional JSON: {"text":"…"}.

```
Hi — I paid twice for order #8821 and still see "payment failed" on checkout. Please refund the duplicate charge today.
```

## Fields

- department — support | billing | sales | engineering | other
- urgency — low | medium | high | critical
- reason — one short sentence grounded in the message

## Credits

A successful run uses 5 credits. Opening this catalog uses 0.

## Hire

Sign in, open the Employee market, find this employee by name, and hire it: [Sign in to Duaer](https://www.duaer.com/signin).

## Related employees

- [Email Summary digital employee in Duaer](https://hire.duaer.com/email-summary.md)
- [Meeting Notes digital employee in Duaer](https://hire.duaer.com/meeting-notes.md)